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Solutions for Application Support with User Experience Management

Knoa Software delivers on-premise and cloud-based solutions

This video shares how user experience monitoring, also called user experience management, powers a solution set for application support that provides strong operational improvements and delivers substantial return on investment for customers. Application support solutions include strong use cases for change management (new release deployment and the dreaded hypercare window), reduction in time for diagnosis, more accurate and comprehensive service level agreements and application rationalization.

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance.

User experience monitoring (UEM) is often confused with application performance management (APM). Most analysts view this as a separate category - one analyst includes UEM as a category within APM. In any case Enterprise class user experience monitoring includes capabilities which are unique and highly differentiating:

  • 100% desktop view of system and user performance
  • 100% of the error data - user, system and data
  • 100% of the user workflow in summary form
  • 100% automation - out-of-the-box without scripting
  • 100% of your transactions and customized transactions

For more information please go to http://www.knoa.com and access our other free videos or register for more content including white papers, analyst comparisons and more. For a direct video link go to http://www.youtube.com/watch?v=iadqrSKMH3c&feature=plcp

For parties interested in APM, Application monitor, Application Monitor, UEM, SAP User Experience Management, End user experience management, Application Monitoring, IT help desk software, Center of excellence, End User Experience, End user experience monitoring, SAP User Experience, SAP Performance Problems, IT service desk software, Siebel CRM, Application Management, User Experience Management, Application Performance Management, Application Performance Management, Application Performance Monitoring, Application Performance Management Software, IT service desk return on investment, IT service desk ROI, IT service desk cost reduction, Application Performance, APM

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Derek Kol is a technology specialist focused on SMB and enterprise IT innovations.