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Derek Kol

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Top Stories by Derek Kol

Knoa Software, a provider of end-user experience and performance management software, today announced the webinar titled, "Drive New ROI From Your Siebel CRM Application," March 22, 2012, 1:00pm ET / 10:00am PT.  This informative session, led by Michael Zuckerman, chief marketing officer, Knoa Software, will discuss user experience and performance management, specifically, how IT can measure and optimize users' performance to proactively eliminate problems, measure best practice implementation, substantially reduce IT support help desk expense and training time and increase overall return on investment for Siebel implementations. Attendees will learn how to gain a deeper understanding of whether users are leveraging their Siebel applications appropriately and how to utilize this data for strategic decision making and better management of these mission-critical envi... (more)

Value Realized with User Experience Management

User experience management provides detailed insight about employee performance with respect to enterprise application software. Knoa User Experience Management (UEM) is beyond the performance of networks, hardware and infrastructure -- user experience management provides a clear view of how users actually interact with the system -- screen by screen. UEM allows for proactive assessment surrounding individual user performance in order to understand how they navigate enterprise applications and provides an early warning to user-related problems before they reach the help desk and ... (more)

The Zetta Founders’ Story: From Netscape to Cloud Storage

It was at Netscape, in the early days of the internet, when co-founders Lou Montulli and Jeff Whitehead first worked together and began to notice how the amount of their data was constantly growing, but the process for adding storage and protecting that data wasn't improving over time. "Zetta is a company that's trying to revolutionize storage," is what Lou says at the beginning of the video above - but what does a revolution in storage look like? The three things that make Zetta unique: 1. Recovery Optimized Backup Data that's backed up to Zetta is ready to be restored at a moment... (more)

Solutions for Application Support with User Experience Management

This video shares how user experience monitoring, also called user experience management, powers a solution set for application support that provides strong operational improvements and delivers substantial return on investment for customers. Application support solutions include strong use cases for change management (new release deployment and the dreaded hypercare window), reduction in time for diagnosis, more accurate and comprehensive service level agreements and application rationalization. Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure ... (more)

Securing Government Desktops from Cyber Threats

Cyber attacks on government systems are increasing at an exponential rate. Over a three-year period, government agencies reported a 400-percent increase in attempted incursions into federal systems. While there is no current data on the number of attempts to compromise intelligence and defense computer systems, they are no doubt under similar stress as foreign governments, terrorists, and malicious hackers target classified data and government documents, attempt to shut down networks and destroy valuable infrastructure, and steal intellectual property. One of the least understoo... (more)